Privacy Policy

Last updated: 16 November 2025

At Boxwell Web Design, we like to keep things clear and straightforward. This page explains what we collect, why we collect it, and how you can get in touch with us about anything privacy-related.

1. Who we are

Boxwell Web Design
Email: info@boxwellwebdesign.co.uk

We are based in the United Kingdom and operate under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What data we collect (and what we don’t)

What we don’t collect

  • We do not collect personal information unless you choose to give it to us (for example, by emailing us or using our contact form).
  • We do not store or process payment details. Credit cards and similar payment information never come through our systems.

What we do collect

We only collect what is needed to run the site and communicate with you.

Contact form submissions

If you fill out a contact form on this website, the information you provide (such as your name, email address and message) is emailed directly to us. We do not store contact form submissions elsewhere in WordPress; they remain in our email account.

Direct emails

If you email us directly, we receive whatever information you choose to send. This information is stored in our email system and is used only for normal business communication.

Website usage data (Google Analytics and Google Search Console)

We use Google Analytics and Google Search Console to understand how people use our website and to help improve performance and search engine visibility. This includes information such as:

  • Which pages are visited and for how long
  • Basic information about the device, browser and general location (e.g. country)
  • How visitors arrived at the site (for example, via a search engine)

This information is provided to us in an aggregated and anonymised form. We do not use Google Analytics or Google Search Console to identify individual visitors.

3. Cookies

This website is built on WordPress, which uses a small number of cookies to keep things running smoothly. These may include cookies for:

  • Core WordPress functionality and security
  • Remembering basic preferences (where applicable)
  • Anonymous usage analytics via Google Analytics

You can control or delete cookies through your browser settings at any time. Please note that blocking certain cookies may affect how the site functions.

4. How we use your information

We use the information you provide for:

  • Responding to enquiries and messages
  • Running, maintaining and improving the website
  • Monitoring performance and usability through analytics
  • Keeping the site secure

We do not automatically add you to mailing lists or carry out mass marketing beyond what is clearly explained to you.

5. How long we keep your information

  • Emails and contact form submissions: kept for as long as needed for normal business purposes, or deleted sooner if you ask us to remove them.
  • Analytics data: stored and managed according to Google’s own data retention settings. We only see aggregated, anonymous insights.

6. Who we share your data with

We do not sell or trade your personal information. We will only share it:

  • If we are legally required to do so, or
  • If you specifically ask us to.

Google Analytics and Google Search Console process anonymous usage data on our behalf to provide website statistics and search performance information.

7. Your rights (UK GDPR)

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you
  • Ask us to correct any inaccurate or incomplete information
  • Ask us to delete your personal data in certain circumstances
  • Object to or request restrictions on how we use your data
  • Receive a copy of your data in a commonly used, machine-readable format (where applicable)

To exercise any of these rights, please email info@boxwellwebdesign.co.uk.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data. For more information, please visit the ICO website.

8. How we keep your data safe

We use secure hosting, up-to-date software and appropriate technical and organisational measures to help protect your information against unauthorised access, loss or misuse.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We recommend checking back occasionally to stay informed about how we handle your information.

If you have any questions about this policy or how we handle your data, please contact us at info@boxwellwebdesign.co.uk.